Refund policy

FOCUSTRONIC LIMITED WARRANTY & RETURNS POLICY

Focustronic, warrants to the original purchaser only that the
Focustronic products (“Product(s)”) sold will be free from defects in material
and workmanship under normal use for a period of one (1) year from the
date of original purchase, unless said Products are repaired or refurbished in
which case the time period shall be thirty (30) days from the date of the
repair or purchase (the “Warranty Period”). This limited warranty applies only
to Products that are:-

(i) Properly registered through the registration process (registration
Blue Tab www.focustronic.com right hand side )

(ii) Installed, operated, maintained, and used properly and consistent
with the product manual. No representation or warranty by any
Focustronic, dealer, agent representative, employee, or any other
individual or entity acting or purporting to act on behalf of
Focustronic, shall be binding upon Focustronic other than as
expressly set forth herein. This limited warranty applies only to the
original purchaser in which the Product was purchased from a
retailer authorized by Focustronic to sell the Product and is not
transferable from the original consumer purchaser. In the event of
a limited warranty claim, proof of purchase will be required.

(iii) Focustronic ’s limited warranty shall not apply:
      (i) to any damaged Product that has been subjected to accident, misuse,
       neglect, alteration, acts of God, improper handling, improper transport,
       improper storage, improper use or application, improper installation,
       improper testing or unauthorised repair, operation outside recommended
       parameters (as described in the applicable product manual),

      (ii) damage from saltwater spray, heat, power fluctuation or failure,
       subjection to abnormal physical or electrical stress, use of incompatible or
       products, non-approved power supplies/connections, or
       similar circumstances,

      (iii) to any Product where any non-water submersible product has been
      exposed to water,

      (iv) to cosmetic problems or defects that result from normal wear and
       tear under ordinary use, and do not affect the performance or use of the
       product.

      (v)ocustronic ’s limited warranty applies only to a product that is
       manufactured by or for Focustronic and identified by the Focustronic
       or Focustronic trade name or product identification logo affixed to
       the product. If you notice a problem with your Focustronic Product,
       do not attempt to repair it yourself. Any attempts at self-repair shall
       void this limited warranty.

       (vi) Focustronic shall not be held liable for damage to any aquarium,
       aquarium life forms, or other personal objects due to improper use
       of the device. If the product develops a covered defect within the
       one-year Warranty Period, Focustronic will, at its option, either
       repair or replace the Product without charge, provided that the
       product is returned during the Warranty Period.

NOTE: FOR THE ONE (1)YEAR WARRANTY TO BECOME EFFECTIVE, THE
PRODUCT TO WHICH THIS LIMITED WARRANTY APPLIES MUST BE
REGISTERED WITHIN THIRTY (30) DAYS OF PURCHASE. INSTRUCTIONS
FOR REGISTRATION ARE INCLUDED BELOW.
What is not covered by warranty and is deemed as Consumables.

Mastertronic
       • Needles and Syringes
       • Silicone Lids (Unless DOA)
       • Glass vial and caps (unless DOA)
       • Tubing internal and external
       • Actuator (over 1000 tests)
       • Pump hoses

Alkatronic./Pro
       • Tubing internal and external
       • Pump hoses

Dosetronic/Pro
       • Tubing Internal and external
       • Pump hoses

OBTAINING WARRANTY SERVICE: If this product proves defective during
the Warranty Period, contact Focustronic Technical Support using the
contact information below for instructions on how to obtain warranty service.

           Online Support System: https://focustronic.com
           Log Support Ticket tab (right hand side orange popup)

Please be prepared with your product model and serial number, as well as
proof of purchase. DATED PROOF OF ORIGINAL PURCHASE IS REQUIRED TO
PROCESS WARRANTY CLAIMS. REGISTRATION OF YOUR PRODUCT
SATISFIES THE PROOF OF PURCHASE REQUIREMENT.

If you are asked to return your product for warranty repairs you will be asked to send the unit to Everything Focustronic which is our nominated warranty and repair centre in Queensland Australia, you will be given a Return Materials Authorization (RMA) number.(which will be a unique Ticket Number used for the original support request) You are responsible for properly packaging and shipping your product to
Everything Focustronic, 29 Marineview Ave, Scarness 4655 which includes the cost of shipping and any applicable insurance (both to and from as advised by
Focustronic).

Focustronic is not responsible for, and this limited warranty does not cover,
damage to products incurred in shipping, cost of shipping, insurance,
customs fees and charges, taxes, or other damage to products. Please take
efforts to package your product properly. You must include a copy of the RMA
form and number, and if the product is not registered, a copy of your dated
proof of original purchase when returning your product. Products received
without an RMA form or number and, if applicable, dated proof of original
purchase, will be rejected.

Do not include any other items with the product that you are returning to
Everything Focustronic. Upon your shipping of the product to
Everything Focustronic for repair or replacement under this
limited warranty, you acknowledge that you will be transferring ownership of
the product back to Focustronic.
Repairs or replacements not covered under this limited warranty will be
subject to charge at Focustronic ’s or Everything Focustronic then-current
rates.

Except for the limited warranty set forth above, the product is provided “as
is” and Focustronic hereby disclaims all other warranties whether oral or
written, express, implied, statutory, or otherwise, to the fullest extent allowed
by applicable law. Focustronic specifically disclaims all implied warranties of
fitness for a particular purpose, merchantability, title, and non-infringement,
and all warranties arising from course of dealing, usage, or trade practice,
except as required by applicable law.

Focustronic does not authorize any person or business entity, including its
authorized dealers, to create for it any obligations, liabilities, or other
warranties in connection with this product. All warranties are void if there is
damage to the product that is not a result of a defect in the materials or
workmanship. The sole and exclusive remedy for all claims that you may have
arising out of or in connection with your use of this product, whether made or
suffered by you or another person and whether based in contract or tort,
shall be repair or replacement of the product, at Focustronic ’s option.

In no event will Focustronic be liable to you or any other party for any direct,
indirect, general, special, incidental, consequential, exemplary or other
damages arising out of the use or inability of to use the product (including,
without limitation, damages for loss of business profits, business interruption,
loss of information or any other pecuniary loss, damage to your aquarium or
any aquarium inhabitants), or from any breach of warranty, even if
Focustronic has been advised of the possibility of such damages. In no case
shall Focustronic ’s liability exceeds the amount you paid for the product.
If you disagree with these terms and conditions do not use the product.

 

Returns Policy.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. This has to be Authorised by Focustronic Australia.

To be eligible for a return, your item must be in the same condition that you received it, unused,  and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at support@focustronic.com Please note that returns will need to be sent to the following address: Everything Focustronic
29 Marineview Ave, Scarness, QLD, 4655.

If your return is accepted, We will notify you of any issues we found after inspection
and will be in touch via email. 

You can always contact us for any return question at support@focustronic.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as listed above under unit category), custom products (such as special orders. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at Support@focustronic.com